[mk_page_section vertical_align=”center” bg_image=”http://iciara.com/wp-content/uploads/2014/09/services-3.jpg” bg_color=”#0066bf” bg_position=”center center” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_color_mask=”#0066bf” video_opacity=”0.7″ full_height=”true” intro_effect=”shuffle” padding_top=”0″ padding_bottom=”0″ skip_arrow=”true” sidebar=”sidebar-1″][vc_column][vc_row_inner][vc_column_inner][mk_padding_divider][mk_fancy_title tag_name=”h4″ color=”#ffffff” size=”20″ font_weight=”bold” margin_bottom=”10″ font_family=”none” align=”center”]ICIARA is an Independent Complaint Management System[/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”50″ font_weight=”bolder” margin_bottom=”10″ font_family=”none” align=”center”]Protecting the Voices that Matter[/mk_fancy_title][mk_fancy_title tag_name=”h4″ color=”#ffffff” size=”20″ line_height=”150″ font_weight=”bold” margin_bottom=”0″ font_family=”none” align=”center”]ICIARA is fully integrated complaint management solution offering a scalable, turnkey software and services platform to report, assess and prevent abuse in organizations.[/mk_fancy_title][mk_button dimension=”flat” corner_style=”rounded” size=”large” align=”center” margin_top=”50″ margin_bottom=”0″ margin_right=”0″ bg_color=”#dd0404″ btn_hover_bg=”#dd0404″ btn_hover_txt_color=”#ffffff”]Request More Into[/mk_button][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][vc_row fullwidth=”true” css=”.vc_custom_1583321205807{background-color: #aa0000 !important;}”][vc_column][mk_padding_divider size=”60″][mk_fancy_title color=”#ffffff” size=”40″ font_weight=”bold” margin_bottom=”0″ font_family=”none” align=”center”]“Technology isn’t the biggest challenge …Culture is…” [/mk_fancy_title][mk_fancy_title tag_name=”h6″ color=”#ffffff” font_weight=”bold” margin_bottom=”0″ font_family=”none” align=”center”]Harvard Business Review July 2019[/mk_fancy_title][mk_padding_divider size=”60″][/vc_column][/vc_row][mk_page_section bg_color=”#ffffff” bg_gradient=”vertical” video_color_mask=”rgba(0,0,0,0.05)” gr_end=”rgba(10,10,10,0.1)” sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”100″][mk_fancy_title tag_name=”h1″ color=”#333333″ size=”46″ font_weight=”bold” margin_bottom=”0″ font_family=”none” align=”center”]How it Works[/mk_fancy_title][vc_column_text align=”center” css=”.vc_custom_1583328084935{margin-bottom: 0px !important;padding-right: 10% !important;padding-left: 10% !important;}”]ICIARA is the world’s first, fully integrated Complaint Management System  offering a scalable, turnkey software and services platform to report, assess and  prevent abuse in organizations.[/vc_column_text][mk_padding_divider size=”30″][mk_steps hover_color=”#0066bf” icon_1=”mk-moon-stack-user” title_1=”Report Complaint Safely” desc_1=”Coaches and Counselors are assigned to resolve low to medium severity complaints to ensure promptly and satisfactorily outcome  to prevent abusive behavior” url_1=”#” icon_2=”mk-li-help” title_2=”Immediate Assessment and Support” url_2=”#” icon_3=”mk-li-shield” title_3=”Unbiased and Transparent Investigation” url_3=”#” icon_4=”mk-li-check” title_4=”Personalized Development Plan” url_4=”#”][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section bg_image=”https://iciara.com/wp-content/uploads/2015/12/work-together-activity-based.jpg” bg_color=”#fcfcfc” bg_position=”center center” bg_stretch=”true” enable_3d=”true” video_color_mask=”#0066bf” video_opacity=”0.9″ top_shadow=”true” padding_top=”20″ padding_bottom=”20″ top_shape_style=”jagged-top” top_shape_size=”small” top_shape_color=”#1e73be” has_bottom_shape_divider=”true” bottom_shape_size=”small” bottom_shape_color=”#0063c6″ animation=”scale-up” sidebar=”event-new-sidebar”][vc_column][vc_row_inner][vc_column_inner][mk_padding_divider][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_fancy_title tag_name=”h4″ color=”#ffffff” size=”20″ font_weight=”bolder” margin_top=”40″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Technology alone cannot resolve complaints or change culture[/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”46″ font_weight=”900″ letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Our Integrated Services[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”16″ font_weight=”400″ margin_top=”20″ font_family=”Comfortaa” font_type=”google” align=”center”]Our team serves as an extension to the organization to ensure unbiased investigation and assessment to mitigate liability and restore trust and confidence in a timely manner.[/mk_fancy_title][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”https://iciara.com/icaira-contact-us-30305/” align=”center” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][mk_page_section bg_image=”http://iciara.com/wp-content/uploads/2013/05/09.jpg” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_color_mask=”#002b4c” video_opacity=”0.9″ padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”60″][mk_fancy_title tag_name=”h1″ color=”#ffffff” size=”46″ font_weight=”bold” margin_bottom=”0″ font_family=”none” align=”center”]Positive Change in Culture Results in…[/mk_fancy_title][mk_padding_divider size=”60″][vc_row_inner][vc_column_inner width=”1/4″][mk_icon_box icon=”mk-li-rocket” title=”Increase Productivity” text_size=”18″ font_weight=”bold” style=”simple_ultimate” icon_size=”medium” rounded_circle=”true” icon_location=”top” icon_color=”#ffffff” title_color=”#ffffff” txt_color=”rgba(255,255,255,0.7)” margin=”0″]by resolving complaints collaboratively and in a satisfactory manner[/mk_icon_box][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box icon=”mk-li-graph” title=”Increase Accountabilty” text_size=”18″ font_weight=”bold” style=”simple_ultimate” icon_size=”medium” icon_color=”#ffffff” title_color=”#ffffff” txt_color=”rgba(255,255,255,0.7)” margin=”0″]by tracking and monitoring complaints[/mk_icon_box][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box icon=”mk-li-pill” title=”Increase Profitability” text_size=”18″ font_weight=”bold” style=”simple_ultimate” icon_size=”medium” icon_color=”#ffffff” title_color=”#ffffff” txt_color=”rgba(255,255,255,0.7)” margin=”0″]by proactively reducing abuse, misocnduct, and liability[/mk_icon_box][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box icon=”mk-li-users” title=”Safe Environment” text_size=”18″ font_weight=”bold” style=”simple_ultimate” icon_size=”medium” icon_color=”#ffffff” title_color=”#ffffff” txt_color=”rgba(255,255,255,0.7)” margin=”0″]by adhering to organizational policies and guideline[/mk_icon_box][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section bg_color=”rgba(135,159,191,0.1)” blend_mode=”lighten” border_color=”#ffffff” bg_stretch=”true” enable_3d=”true” top_shadow=”true” full_width=”true” padding_top=”40″ padding_bottom=”30″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”event-new-sidebar”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_padding_divider][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]Project Base Restorative Justice[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Our Diverse Services[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]ICIARA services offer diverse expertise to resolve complaints in a collaborative manner to restore trust and confidence.[/mk_fancy_title][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”1/6″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-stack-user” holder_shape=”hexagon2″ color_style=”gradient_color” grandient_color_from=”#1e73be” grandient_color_to=”#6e98bf” grandient_color_angle=”diagonal_left_top” icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Case Management” title_size=”24″ title_weight=”bolder” title_color=”#000000″ title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]

Case Manager is assigned to centralize the process and ensure that proper guidelines are being followed

[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/6″][mk_icon_box_gradient icon_size=”48″ icon=”mk-moon-users-4″ holder_shape=”hexagon2″ color_style=”gradient_color” grandient_color_from=”#1e73be” grandient_color_to=”#6997bf” grandient_color_angle=”diagonal_left_top” icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Coaching and Counseling” title_weight=”bolder” title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]

Coaches and Counselors are assigned to resolve low to medium severity complaints to ensure promptly and satisfactorily outcome  to prevent abusive behavior

[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/6″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-user-7″ holder_shape=”hexagon2″ color_style=”gradient_color” grandient_color_from=”#1e73be” grandient_color_to=”#6b97bf” grandient_color_angle=”diagonal_left_bottom” icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Legal and Mediation” title_size=”24″ title_weight=”bolder” title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]

Mediators and attorneys are engaged in cases where the severity and liability is high to mitigate liability and achieve settlement promptly and satisfactory

[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/6″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-leaf” holder_shape=”hexagon2″ color_style=”gradient_color” grandient_color_from=”#1e73be” grandient_color_to=”#809fbf” grandient_color_angle=”diagonal_left_bottom” icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Education and Training” title_size=”24″ title_weight=”bolder” title_top_padding=”20″ title_bottom_padding=”20″ content_color=”#000000″]

Education and Training is offered in order to help organizations in changing  the culture. Our training and development workshops focused on e-LEADERSHIFT style of communications

[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”https://iciara.com/icaira-contact-us-30305/” align=”center” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section bg_color=”#0367bf” blend_mode=”soft-light” border_color=”#ffffff” bg_stretch=”true” enable_3d=”true” video_mask=”true” bg_gradient=”radial” video_color_mask=”#598cbf” gr_end=”#1e73be” top_shadow=”true” padding_top=”40″ padding_bottom=”30″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”event-new-sidebar”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_padding_divider][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]We Work Hard to Protect[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Our Customers[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]ICIARA helps customers to proactively resolve complaints while they are small to prevent abuse in their organization.[/mk_fancy_title][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][vc_row_inner][vc_column_inner width=”1/12″][/vc_column_inner][vc_column_inner width=”2/12″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-home-5″ holder_shape=”square” container_color=”#ffffff” container_hover_color=”#ffffff” icon_color=”#1e73be” icon_hover_color=”#1e73be” title=”K-12 Schools” title_size=”24″ title_weight=”bold” title_color=”#ffffff” title_top_padding=”30″ title_bottom_padding=”20″ content_color=”#ffffff”][/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”2/12″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-office” holder_shape=”square” container_color=”#ffffff” container_hover_color=”#ffffff” icon_color=”#1e73be” icon_hover_color=”#1e73be” title=”Higher Education” title_size=”24″ title_weight=”bold” title_color=”#ffffff” title_top_padding=”30″ title_bottom_padding=”20″ content_color=”#ffffff”][/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”2/12″][mk_icon_box_gradient icon_size=”64″ icon=”mk-icon-building-o” holder_shape=”square” container_color=”#ffffff” container_hover_color=”#ffffff” icon_color=”#1e73be” icon_hover_color=”#1e73be” title=”Businesses & Corporations” title_size=”24″ title_weight=”bold” title_color=”#ffffff” title_top_padding=”30″ title_bottom_padding=”20″ content_color=”#ffffff”][/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”2/12″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-bishop” holder_shape=”square” container_color=”#ffffff” container_hover_color=”#ffffff” icon_color=”#1e73be” icon_hover_color=”#1e73be” title=”Non Profit Organizations” title_size=”24″ title_weight=”bold” title_color=”#ffffff” title_top_padding=”30″ title_bottom_padding=”20″ content_color=”#ffffff”][/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”2/12″][mk_icon_box_gradient icon_size=”64″ icon=”mk-moon-library-2″ holder_shape=”square” container_color=”#ffffff” container_hover_color=”#ffffff” icon_color=”#1e73be” icon_hover_color=”#1e73be” title=”Government Agencies” title_size=”24″ title_weight=”bold” title_color=”#ffffff” title_top_padding=”30″ title_bottom_padding=”20″ content_color=”#ffffff”][/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/12″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”https://iciara.com/wp-content/uploads/2015/12/ICIARA-Customer-service-1.jpg” bg_color=”rgba(9,100,191,0.16)” blend_mode=”luminosity” bg_stretch=”true” bg_gradient=”radial” gr_end=”rgba(249,249,247,0.42)” padding_top=”20″ padding_bottom=”20″ top_shape_style=”folded-top” top_shape_size=”small” top_shape_color=”#2d2d2d” top_shape_bg_color=”#fcfcfc” has_bottom_shape_divider=”true” bottom_shape_size=”small” bottom_shape_color=”#82a0bf”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”5/6″][mk_padding_divider size=”60″][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Intrested in Learning More?[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google”]Contact Us[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Connect with us to schedule a demo and/or learn more about ICIARA technology and services[/mk_fancy_title][mk_padding_divider size=”25″][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”https://iciara.com/icaira-contact-us-30305/” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section]