ICIARA is an Independent Complaint Management System

Protecting the Voices that Matter

ICIARA is fully integrated complaint management solution offering a scalable, turnkey software and services platform to report, assess and prevent abuse in organizations.

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“Technology isn’t the biggest challenge …Culture is…”

Harvard Business Review July 2019

How it Works

ICIARA is the world’s first, fully integrated Complaint Management System  offering a scalable, turnkey software and services platform to report, assess and  prevent abuse in organizations.

Technology alone cannot resolve complaints or change culture

Our Integrated Services

Our team serves as an extension to the organization to ensure unbiased investigation and assessment to mitigate liability and restore trust and confidence in a timely manner.
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Positive Change in Culture Results in…

Increase Productivity

by resolving complaints collaboratively and in a satisfactory manner

Increase Accountabilty

by tracking and monitoring complaints

Increase Profitability

by proactively reducing abuse, misocnduct, and liability

Safe Environment

by adhering to organizational policies and guideline

Project Base Restorative Justice

Our Diverse Services

ICIARA services offer diverse expertise to resolve complaints in a collaborative manner to restore trust and confidence.
Case Management

Case Manager is assigned to centralize the process and ensure that proper guidelines are being followed

Coaching and Counseling

Coaches and Counselors are assigned to resolve low to medium severity complaints to ensure promptly and satisfactorily outcome  to prevent abusive behavior

Legal and Mediation

Mediators and attorneys are engaged in cases where the severity and liability is high to mitigate liability and achieve settlement promptly and satisfactory

Education and Training

Education and Training is offered in order to help organizations in changing  the culture. Our training and development workshops focused on e-LEADERSHIFT style of communications

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We Work Hard to Protect

Our Customers

ICIARA helps customers to proactively resolve complaints while they are small to prevent abuse in their organization.
K-12 Schools

Higher Education

Businesses & Corporations

Non Profit Organizations

Government Agencies

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Contact Us

Connect with us to schedule a demo and/or learn more about ICIARA technology and services
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