ICIARA Technology Original

[mk_page_section bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-technology-to-report-assess-and-prevent-abuse-3.jpg” bg_repeat=”no-repeat” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_color_mask=”#0066bf” video_opacity=”0.8″ top_shadow=”true” padding_top=”60″ padding_bottom=”30″ sidebar=”sidebar-1″][vc_column][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”24″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Detect. Resolve. Prevent Abuse[/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”40″ font_weight=”900″ letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Disruptive and Proactive AI Technology[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”400″ margin_bottom=”40″ font_family=”Comfortaa” font_type=”google” align=”center”]ICIARA software five modules to manage complaints proactively, fairly, and promptly.[/mk_fancy_title][/vc_column][/mk_page_section][mk_page_section padding_top=”0″ padding_bottom=”0″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”event-new-sidebar”][vc_column][mk_padding_divider size=”100″][vc_row_inner][vc_column_inner width=”1/3″][mk_fancy_title size=”24″ font_weight=”bold” font_family=”none”]Collection and Reporting module allows you safely to:[/mk_fancy_title][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Report a complaint anonymously or confidentially
Provide partial or full details, evidence, and information
Opt-in reporting for investigative purposes only
Receive a comprehensive complaint report

[/mk_custom_list][/vc_column_inner][vc_column_inner width=”1/3″][mk_fancy_title tag_name=”h3″ size=”24″ font_weight=”bold” font_family=”none”]Complaint Investigation and Tracking Module[/mk_fancy_title][vc_column_text]The investigation process is transparent, independent, and collaborative process to address the complaints responsibly and fairly.[/vc_column_text][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Case manager assigned and initiates an investigation
Evidence, witnesses, and details are verified or nullified
An Investigation Report is delivered to stakeholders

[/mk_custom_list][/vc_column_inner][vc_column_inner width=”1/3″][mk_fancy_title tag_name=”h3″ size=”24″ font_weight=”bold” font_family=”none”]Complaint Severity and Liability Assessment Module[/mk_fancy_title][vc_column_text css=”.vc_custom_1583893559010{margin-bottom: 0px !important;}”]SLR, Severity and Liability Rating, is an early detection indicator flags potential risk to help organization to resolve complaints while they are small.[/vc_column_text][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Assess immediatly the severity of the complaint
Indicate the potential liability
SLR rating help triage the complaint

[/mk_custom_list][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”150″][vc_row_inner][vc_column_inner width=”1/3″][mk_image src=”https://iciara.com/wp-content/uploads/2015/12/investigation-report-resolution1.jpg” align=”right” margin_bottom=”0″][mk_fancy_title size=”24″ font_weight=”bold” font_family=”none”]Collection and Reporting module allows you safely to:[/mk_fancy_title][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Report a complaint anonymously or confidentially
Provide partial or full details, evidence, and information
Opt-in reporting for investigative purposes only
Receive a comprehensive complaint report

Case manager assigned and initiates an investigation
Evidence, witnesses, and details are verified or nullified
An Investigation Report is delivered to stakeholders

Assess immediatly the severity of the complaint
Indicate the potential liability
SLR rating help triage the complaint

[/mk_custom_list][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”150″][vc_row_inner][vc_column_inner width=”1/2″][mk_image src=”https://iciara.com/wp-content/uploads/2015/12/investigation-report-resolution1.jpg” align=”right” margin_bottom=”0″][/vc_column_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Complaint Resolution and Monitoring Module[/mk_fancy_title][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Resolution offer initiated
The ARC method used to Accept, Reject, or Change the resolution
Resolution is achieved upon a satisfactory solution accepted

[/mk_custom_list][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”150″][vc_row_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Personalized Restorative Action Plan[/mk_fancy_title][vc_column_text]Upon acceptance of a satisfactory resolution, a personalized restorative plan is generated for each member. The plan includes:[/vc_column_text][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]

Relevant experiential project
Tools and techniques to understand the impact
Project presentation upon completion

[/mk_custom_list][/vc_column_inner][vc_column_inner width=”1/2″][mk_image src=”https://iciara.com/wp-content/uploads/2015/12/collection_reporting_module.jpg” align=”right” margin_bottom=”0″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”100″][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-dashboard.png” bg_color=”#1e73be” blend_mode=”multiply” border_color=”#ffffff” bg_stretch=”true” top_shadow=”true” padding_top=”0″ padding_bottom=”0″ top_shape_style=”jagged-top” top_shape_size=”small” top_shape_color=”#1e73be” bottom_shape_style=”jagged-bottom” bottom_shape_size=”small” bottom_shape_color=”#1e73be”][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=”2/3″][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”30″ font_weight=”900″ letter_spacing=”1″ margin_top=”40″ font_family=”Comfortaa” font_type=”google”]Complaint Management Administrator Dashboard[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]All complainants are granted access to the complaint and are also able to track and monitor the status of the complaint with a unique identifier.[/mk_fancy_title][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][mk_padding_divider][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-customer-service-1-e1583348083195.jpg” bg_color=”rgba(9,100,191,0.16)” blend_mode=”luminosity” bg_stretch=”true” bg_gradient=”radial” gr_end=”rgba(249,249,247,0.42)” padding_top=”20″ padding_bottom=”20″ top_shape_style=”folded-top” top_shape_size=”small” top_shape_color=”#2d2d2d” top_shape_bg_color=”#fcfcfc” has_bottom_shape_divider=”true” bottom_shape_size=”small” bottom_shape_color=”#82a0bf”][vc_column][vc_row_inner][vc_column_inner][mk_padding_divider size=”60″][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Intrested in Learning More?[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google”]Contact Us[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Connect with us to schedule a demo and/or learn more about ICIARA technology and services[/mk_fancy_title][mk_padding_divider size=”25″][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”https://iciara.com/icaira-contact-us-30305/” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section]