[mk_page_section bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-technology-to-report-assess-and-prevent-abuse-3.jpg” bg_repeat=”no-repeat” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_color_mask=”#0066bf” video_opacity=”0.8″ top_shadow=”true” padding_top=”80″ padding_bottom=”30″ sidebar=”sidebar-1″][vc_column][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”24″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Detect. Resolve. Prevent Abuse[/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”40″ font_weight=”900″ letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Innovative and Proactive AI Technology[/mk_fancy_title][mk_fancy_title tag_name=”h4″ color=”#ffffff” size=”20″ font_weight=”400″ margin_bottom=”40″ font_family=”Comfortaa” font_type=”google” align=”center”]ICIARA software modules enable organizations to manage complaints proactively, collaboratively, and promptly to achieve a satisfactory resolution.[/mk_fancy_title][/vc_column][/mk_page_section][mk_page_section padding_top=”0″ padding_bottom=”0″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”event-new-sidebar”][vc_column][mk_padding_divider size=”100″][vc_row_inner][vc_column_inner width=”1/2″][mk_fancy_title size=”26″ font_weight=”bold” font_family=”none”]Complaint Collection and Reporting module[/mk_fancy_title][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]
  • Report a complaint anonymously or confidentially
  • Provide partial or full details, evidence, and other information
  • Opt-in reporting for investigative purposes only
  • Receive a comprehensive complaint report
[/mk_custom_list][/vc_column_inner][vc_column_inner width=”1/2″][mk_image src=”http://iciara.com/wp-content/uploads/2020/03/step-1-01-e1583858026426.jpg” frame_style=”border_shadow” align=”right” margin_bottom=”0″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”100″][vc_row_inner][vc_column_inner width=”1/2″][mk_image src=”http://iciara.com/wp-content/uploads/2020/03/investigation-report-_-resolution-02-e1583901681859.jpg” frame_style=”border_shadow” align=”right” margin_bottom=”0″][/vc_column_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Complaint Investigation and Tracking​ Module[/mk_fancy_title][vc_column_text css=”.vc_custom_1584480490126{margin-bottom: 0px !important;}”]The investigation process is transparent, independent,  and collaborative and ensures that the complaints are addressed in a responsible and fair manner.[/vc_column_text][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]
  • Case manager is assigned to initiate the investigation
  • Evidence, witnesses, and other details are verified or invalidated
  • An Investigation Report is delivered to all stakeholders
[/mk_custom_list][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”75″][vc_row_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Complaint Severity and Liability Assessment Module[/mk_fancy_title][vc_column_text css=”.vc_custom_1584480933696{margin-bottom: 0px !important;}”]SLR, Severity and Liability Rating, is an immediate and early detection system that assesses the potential risk and liability to help organizations resolve complaints right from the onset, and tremendously reduce liability.

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  • Assess immediately the severity of the complaint
  • Indicate the potential liability
  • SLR rating helps triage the complaint
[/mk_custom_list][/vc_column_inner][vc_column_inner width=”1/2″][mk_image src=”http://iciara.com/wp-content/uploads/2020/03/investigation-report-_-resolution-02-e1583901681859.jpg” frame_style=”border_shadow” align=”right” margin_bottom=”0″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”75″][vc_row_inner][vc_column_inner width=”1/2″][mk_image src=”http://iciara.com/wp-content/uploads/2020/03/master-complaints-report-organization-view-02.jpg” frame_style=”border_shadow” align=”right” margin_bottom=”0″][/vc_column_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Complaint Resolution and Monitoring ​Module[/mk_fancy_title][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]
  • Resolution Plan is initiated
  • The ARC method is used to Accept, Reject, or Change the resolution plan
  • Resolution is achieved after all stakeholders accept the plan
[/mk_custom_list][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”100″][vc_row_inner][vc_column_inner width=”1/2″][mk_fancy_title tag_name=”h3″ size=”26″ font_weight=”bold” font_family=”none”]Personalized Restorative Action Plan[/mk_fancy_title][vc_column_text css=”.vc_custom_1584481113747{margin-bottom: 0px !important;}”]Upon acceptance of a satisfactory resolution, a personalized restorative plan is generated for each person, including victims and offenders. The plan includes:[/vc_column_text][mk_custom_list style=”e17b” icon_color=”#0066bf” align=”left”]
  • Training, Coaching and Counseling
  • Legal Mediation
  • Tools and techniques for correcting offending behavior
  • Certificate of Completion
[/mk_custom_list][mk_padding_divider][/vc_column_inner][vc_column_inner width=”1/2″][mk_image src=”http://iciara.com/wp-content/uploads/2020/03/master-complaints-report-organization-view-02.jpg” frame_style=”border_shadow” align=”right” margin_bottom=”0″][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-dashboard.png” bg_color=”#1e73be” blend_mode=”multiply” border_color=”#ffffff” bg_stretch=”true” top_shadow=”true” padding_top=”0″ padding_bottom=”0″ top_shape_style=”jagged-top” top_shape_size=”small” top_shape_color=”#1e73be” bottom_shape_style=”jagged-bottom” bottom_shape_size=”small” bottom_shape_color=”#1e73be”][vc_column][mk_padding_divider size=”80″][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”36″ font_weight=”bold” margin_bottom=”0″ font_family=”Comfortaa” font_type=”google”]Administrator Complaint Management Dashboard[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”none”]All complainants are granted access to the complaint and are able  to track and monitor the status of the complaint with a unique ID[/mk_fancy_title][mk_padding_divider size=”80″][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-customer-service-1-e1583348083195.jpg” bg_color=”rgba(9,100,191,0.16)” blend_mode=”luminosity” bg_stretch=”true” bg_gradient=”radial” gr_end=”rgba(249,249,247,0.42)” padding_top=”20″ padding_bottom=”20″ top_shape_size=”small” top_shape_color=”#1a70b9″ top_shape_bg_color=”#fcfcfc” has_bottom_shape_divider=”true” bottom_shape_size=”small” bottom_shape_color=”#1a70b9″][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”5/6″][mk_padding_divider size=”60″][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”none”]Intrested in Learning More?[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google”]Contact Us[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Connect with us to schedule a demo and/or learn more about ICIARA products and services[/mk_fancy_title][mk_padding_divider size=”25″][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”http://iciara.com/contact-us” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#0e0049″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section]