[mk_page_section bg_image=”http://iciara.com/wp-content/uploads/2015/11/about-02-slide-02-1024×391.jpg” bg_position=”center center” bg_stretch=”true” enable_3d=”true” video_mask=”true” video_color_mask=”#1a70b9″ video_opacity=”0.9″ top_shadow=”true” padding_top=”0″ padding_bottom=”0″ top_shape_style=”jagged-top” top_shape_size=”small” top_shape_color=”#1a70b9″ bottom_shape_size=”small” bottom_shape_color=”#1a70b9″ sidebar=”sidebar-1″][vc_column][vc_row_inner][vc_column_inner][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_padding_divider][mk_fancy_title tag_name=”h5″ color=”#ffffff” size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]Transparent and Comprehensive Restorative Action Plans[/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”40″ font_weight=”900″ letter_spacing=”1″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Integrated Services[/mk_fancy_title][mk_fancy_title tag_name=”h4″ color=”#ffffff” size=”20″ font_weight=”900″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google” align=”center”]Technology alone cannot resolve complaints or change organizational culture ![/mk_fancy_title][mk_padding_divider][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][mk_page_section bg_color=”rgba(135,159,191,0.1)” blend_mode=”lighten” border_color=”#ffffff” bg_stretch=”true” enable_3d=”true” top_shadow=”true” padding_top=”40″ padding_bottom=”30″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”sidebar-1″][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_padding_divider][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”18″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]ICIARA Services offer a consistent, unbiased and collaborative process to resolve complaints, provide counseling and support services for victims and offenders. We have dedicated experts and professionals to solve complaints with ease, and restore trust and confidence.[/mk_fancy_title][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][vc_row_inner][vc_column_inner width=”1/4″][mk_icon_box_gradient icon_size=”48″ icon=”mk-moon-stack-user” holder_shape=”hexagon2″ container_color=”#1a70b9″ icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Case Management” title_weight=”bolder” title_color=”#000000″ title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]A Case Manager is assigned to centralize the process and ensure that proper guidelines are being followed[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box_gradient icon_size=”48″ icon=”mk-moon-users-4″ holder_shape=”hexagon2″ container_color=”#1a70b9″ icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Coaching & Counseling” title_weight=”bolder” title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]Coaches and Counselors are assigned to resolve low to medium severity complaints promptly and achieve satisfactorily resolution[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box_gradient icon_size=”48″ icon=”mk-moon-user-7″ holder_shape=”hexagon2″ container_color=”#1a70b9″ icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Legal and Mediation” title_weight=”bolder” title_top_padding=”30″ title_bottom_padding=”30″ content_color=”#000000″]Mediators and Attorneys are engaged in cases where the complaint severity is high, to promptly mitigate liability and achieve satisfactory settlement[/mk_icon_box_gradient][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box_gradient icon_size=”48″ icon=”mk-moon-leaf” holder_shape=”hexagon2″ container_color=”#1a70b9″ icon_color=”#ffffff” icon_hover_color=”#ffffff” title=”Education and Training” title_weight=”bolder” title_top_padding=”20″ title_bottom_padding=”20″ content_color=”#000000″]Education and Training is customized to meet the needs of each organization, to ensure everyone understands their responsibility to correct misconduct and prevent abuse[/mk_icon_box_gradient][/vc_column_inner][/vc_row_inner][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”http://iciara.com/contact-us” align=”center” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section layout_structure=”half_right” bg_image=”http://iciara.com/wp-content/uploads/2020/03/iciara-customer-service-1-e1583348083195.jpg” bg_color=”rgba(9,100,191,0.16)” blend_mode=”luminosity” bg_stretch=”true” bg_gradient=”radial” gr_end=”rgba(249,249,247,0.42)” padding_top=”20″ padding_bottom=”20″ has_top_shape_divider=”true” top_shape_size=”small” top_shape_color=”#6a93ba” has_bottom_shape_divider=”true” bottom_shape_size=”small” bottom_shape_color=”#1a70b9″][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”5/6″][mk_padding_divider size=”60″][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”bold” letter_spacing=”1″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Intrested in Learning More?[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”50″ font_weight=”900″ letter_spacing=”2″ margin_bottom=”0″ font_family=”Comfortaa” font_type=”google”]Contact Us[/mk_fancy_title][mk_fancy_title tag_name=”h5″ color=”#000000″ size=”20″ font_weight=”400″ margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Connect with us to schedule a demo and/or learn more about ICIARA technology and services[/mk_fancy_title][mk_padding_divider size=”25″][mk_button dimension=”flat” corner_style=”rounded” size=”large” icon=”mk-icon-pencil-square-o” url=”http://iciara.com/contact-us” margin_top=”20″ bg_color=”#dd0000″ btn_hover_bg=”#000030″ btn_hover_txt_color=”#ffffff”]Request More Info[/mk_button][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”60″][/vc_column][/mk_page_section]