Detect. Resolve. Prevent Abuse
Disruptive and Proactive AI Technology
ICIARA software five modules to manage complaints proactively, fairly, and promptly.
Collection and Reporting module allows you safely to:
- Report a complaint anonymously or confidentially
- Provide partial or full details, evidence, and information
- Opt-in reporting for investigative purposes only
- Receive a comprehensive complaint report
Complaint Investigation and Tracking Module
The investigation process is transparent, independent, and collaborative process to address the complaints responsibly and fairly.
- Case manager assigned and initiates an investigation
- Evidence, witnesses, and details are verified or nullified
- An Investigation Report is delivered to stakeholders
Complaint Severity and Liability Assessment Module
SLR, Severity and Liability Rating, is an early detection indicator flags potential risk to help organization to resolve complaints while they are small.
- Assess immediatly the severity of the complaint
- Indicate the potential liability
- SLR rating help triage the complaint
Collection and Reporting module allows you safely to:
- Report a complaint anonymously or confidentially
- Provide partial or full details, evidence, and information
- Opt-in reporting for investigative purposes only
- Receive a comprehensive complaint report
Complaint Investigation and Tracking Module
The investigation process is transparent, independent, and collaborative process to address the complaints responsibly and fairly.
- Case manager assigned and initiates an investigation
- Evidence, witnesses, and details are verified or nullified
- An Investigation Report is delivered to stakeholders
Complaint Severity and Liability Assessment Module
SLR, Severity and Liability Rating, is an early detection indicator flags potential risk to help organization to resolve complaints while they are small.
- Assess immediatly the severity of the complaint
- Indicate the potential liability
- SLR rating help triage the complaint
Complaint Resolution and Monitoring Module
- Resolution offer initiated
- The ARC method used to Accept, Reject, or Change the resolution
- Resolution is achieved upon a satisfactory solution accepted
Personalized Restorative Action Plan
Upon acceptance of a satisfactory resolution, a personalized restorative plan is generated for each member. The plan includes:
- Relevant experiential project
- Tools and techniques to understand the impact
- Project presentation upon completion
