ICIARA is an Independent Complaint Management System

Protecting the Voices that Matter

ICIARA is fully integrated complaint management solution offering a scalable, turnkey software and services platform to report, assess and prevent abuse in organizations.

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“Technology isn’t the biggest challenge …Culture is…”

Harvard Business Review July 2019

Our Solution Integrates Technology and Services

to change organizational culture

The ICIARA Platform is comprised of AI driven software modules and services to detect and prevent abuse in a timely manner. The data collected through the software modules, helps to report, investigate and assess risk to determine potential liability. These modules manage complaints with ease and offer collaborative resolutions in a timely manner, based on a set of standards, policy and guidelines.

Technology

Safe Complaint Reporting

Report complaint annomously or confidentially

Transparent Investigation Process

Process driven investigation and real time reporting

AI-Driven Severity and Liability Assessment

An algorithm driven assessment of complaint severity and liability

Collaborative and Timely Resolution

Complaints resolved in a timely and collaborative manner

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Services

Case Manager

Case manager assigned per complaint

Coaching and Counseling

Coaches and/or counselors are assigned based on the severity of the complaint

Mediation and Legal

Legal counselros are assigend to mediate medium to high severity complaints

Training and Education

Training and educational segments are developed and delivered based on organizational complaints

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Positive Change in Culture Results in…”

Increase Productivity

by resolving complaints collaboratively and in a satisfactory manner

Increase Accountability

by tracking and monitoring complaints

Increase Profitability

by proactively reducing abuse, misocnduct, and liability

Safe Environment

by adhering to organizational policies and guideline

Better customer support

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What we happily offer

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Find your way through

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K-12 Schools

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Universities and Higher Education

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Corporations and Businesses

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Community and Non-Profit

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Government Agencies

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The Problem

Cover-ups of Scandals and Abuse in Organizations are frequent!

Currently there is a lack of accountability, limited transparency, and archaic documentation to resolve harassment, bullying, sexual misconduct, and various offensive violations.

Google

Paid $105M to 2 senior executives though they were accused of sexual harassment

https://techcrunch.com /2019/03/11/google-pai d-105-million-to-two-exe cutives-accused-of-sexu al-harassment/
March 11, 2019

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Private Defamation

$500K settlement
Defamation caused by a Facebook posting

https://www.usatoday.com/story/news/nation-n ow/2017/02/12/faceboo k-defamation-leads-500k -settlement/97827036/
February 12, 2017

21st Century Fox

$90M settlement
Sexual harassment by its chief Roger Ailes and anchor Bill O’Reilly

https://www.reuters.com /article/us-fox-settlement /21st-century-fox-in-90-m illion-settlement-tied-to-s exual-harassment-scand al-idUSKBN1DK2NI
Nov 20, 2017

Dr. Bucci Commits Suicide

How different would have the outcome be different if Dr. Bucci held sexual offenders accountable?

Dr. Bucci committed suicide due to accusations of sexual abuse and harassment cover ups.

https://www.nytimes.co m/2020/01/04/us/dartm outh-lawsuit-bucci.html
Jan 9, 2020

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K-12 Schools